Terms & Conditions

By employing our services, you agree to our terms and conditions:

  1. 6 weekly clean is an average, and will be between 5-7 weeks to take account of bad weather, expected bad weather, public holidays and staff absence.
  2. There is no fixed date for cleaning, you will be notified the day before by text message.
  3. We use a text alert service that will notify you of when we will be calling so that we can gain clear access to your property. If any access isn’t left open and we are unable to access the whole of the property you may be charged up to full price even if the full clean is not completed.
  4. If you want to skip for a round, please provide notice via text or email prior to 9pm the night before your scheduled clean. Failure to do so may result in a charge for any work scheduled within this period.
  5. If you would like us to knock before proceeding with your clean, please let us know by text otherwise we will proceed without bothering you.
  6. You give us permission to access your exterior property to carry out the agreed services.
  7. We ask that access to the property is provided even if you are not present.
  8. If the exterior is unsafe or unhygienic and we have not been notified before 9pm the night before the clean, we reserve the right to skip the clean and to charge you full price (this could include, but is not limited to building works or excessive animal faeces in the garden).
  9. If you are unhappy with the clean, let us know within 24 hours and we will re-clean. If you notify us after 24 hours, a re-clean is at our discretion.
  10. Payment is Direct Debit via GoCardless and is applied for as the clean is completed. If a payment fails/is cancelled, payment via an alternative method must be made within 7 days of the clean.
  11. We have a 4 full clean minimum term. If we are unable to complete 4 full cleans, in a 6-month term at no fault of our own, the remaining cleans become payable immediately.
  12. Extra items are in addition to the quoted price (i.e., any canopies, gas boxes, fascias & soffits, lanterns, conservatory roofs etc).
  13. Cancellation – Once outside of the initial four cleans contracted, there is a one clean notice period provided by text or email
  14. If you want to switch to quarterly cleaning, the price is 1.5 times the 6 weekly price quoted to cover the extra time required to clean more dirt. Likewise, If the service is suspended for more than two cleans, we reserve the right to charge double for the first/next subsequent clean after the break to cover the extra time it will take to clean the build-up of dirt on the windows over this period.
  15. We clean in the moderate rain, but not heavy rain or high winds.
  16. We use a purified reach and wash system that leaves the windows to dry naturally. Your windows will be left wet.
  17. The window cleaning system may leave the windows with a few specks for the first one or two cleans due to the removal of dirt within the frames and vents. Nonetheless if you are unhappy with clean and let us know within 24 hours, we will uphold the satisfaction guarantee in point 3.
  18. We fully adhere to the terms and conditions of the data protection act and GDPR laws.
  19. If you have taken advantage of any offers requiring you to become a ‘regular customer’ offers, this commits you to a further 4 regular cleans on the chosen 6 weekly or 12 weekly cycle. We reserve the right to charge for the full amount in the event of early termination.